Privacy policy

Last Updated: July 21, 2026

At greenislandnz™, your privacy is important to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information when visiting or making purchases through our website.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To operate our online store and provide our services, we collect certain information directly from you and automatically through your interaction with our website.

Information You Provide

You may voluntarily provide personal information when you:

Place an order
Create a customer account
Subscribe to newsletters or promotional emails
Contact our customer support team
Participate in surveys or promotions

Depending on your interaction with us, we may collect:

Full name
Email address
Telephone number
Billing address
Shipping address
Payment-related information
Order history
Customer service communications

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Website usage statistics
Referral source
Cookie identifiers and similar technologies

2. How We Use Your Information

The information we collect helps us operate our business efficiently and improve your shopping experience.

Your information may be used to:

Process and fulfill orders
Verify and authorize payments
Arrange product shipping and delivery
Send order confirmations and tracking updates
Respond to customer inquiries
Improve website functionality and user experience
Prevent fraud and unauthorized activity
Comply with legal obligations
Send marketing communications when you have chosen to receive them

3. Protecting Your Personal Information

We implement commercially reasonable security measures designed to safeguard your personal information.

These measures include:

Secure encrypted data transmission (SSL)
Restricted access to customer information
Secure payment processing through authorized providers
Ongoing monitoring designed to reduce unauthorized access

For your protection, greenislandnz™ does not retain your complete credit or debit card information after payment has been processed.

4. Sharing Information With Third Parties

We respect your privacy and do not sell your personal information to unrelated third parties.

However, information may be shared with trusted service providers that assist us in operating our business, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Customer support platforms
Analytics providers
Marketing and advertising partners

These service providers may access only the information necessary to perform services on our behalf and are expected to handle your data appropriately.

5. Advertising & Analytics

To better understand customer interests and improve our services, we may work with advertising and analytics providers.

These partners may use cookies, pixels, or similar technologies to help measure website performance and display advertisements that may be relevant to your interests.

Examples of partners may include:

Meta (Facebook & Instagram)
Google
AppLovin
Shopify technology partners

Each provider manages information according to its own privacy practices.

6. Cookies & Similar Technologies

Our website uses cookies and related technologies to improve performance and personalize your experience.

Cookies may be used to:

Maintain your shopping cart
Remember account preferences
Improve website performance
Measure visitor activity
Support advertising campaigns
Enhance website security

You may manage or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.

7. Third-Party Websites

Our website may contain links to external websites operated by independent organizations.

Because we do not control these websites, greenislandnz™ is not responsible for their privacy practices, policies, or content.

We encourage you to review the privacy policies of any third-party websites you visit.

8. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

These rights may include the ability to:

Request access to personal information
Request corrections where permitted
Request deletion of eligible personal information
Receive notice regarding data collection practices

To exercise applicable rights, please contact us using the information provided below.

9. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove that information.