At greenislandnz™, we're committed to delivering premium kitchen essentials safely and efficiently. This Shipping Policy explains how your order is prepared, shipped, and delivered, so you'll know exactly what to expect from the moment you place your order.

Our Shipping Commitment

We believe quality products deserve careful handling.

To maintain high product standards while reducing unnecessary storage and waste, many greenislandnz™ products are shipped directly through our carefully selected manufacturing and fulfillment network.

This fulfillment approach allows us to:

✔ Maintain consistently high product quality

✔ Improve inventory efficiency

✔ Minimize unnecessary warehousing

✔ Deliver thoughtfully designed kitchen products directly to your doorstep

We appreciate your trust and patience throughout the shipping process.

1. Order Processing

Every order is carefully reviewed before shipment to ensure product quality and packaging accuracy.

Processing Time

Orders are typically prepared within 2–4 business days before they are shipped.

During holidays, promotional events, or periods of unusually high demand, processing may require up to 5 business days.

Shipping Fee

A flat shipping fee of $5.99 applies to each order unless otherwise stated during checkout.

2. Estimated Delivery Times

Delivery estimates vary depending on the destination country.

Please note that delivery estimates are provided for reference only and may vary due to carrier operations, weather conditions, customs inspections, or other unforeseen transportation delays.

3. Tracking Your Order

Once your package has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow 1–3 business days for tracking information to appear after the shipping label has been generated.

It is normal for tracking updates to take a short period before movement is displayed.

4. International Customs & Import Charges

For orders shipped internationally, customs policies differ by country.

Any customs duties, import taxes, or government fees assessed by your local authorities remain the responsibility of the customer.

greenislandnz™ cannot control customs procedures and is not responsible for delays resulting from customs inspections or clearance requirements.

5. Order Changes & Cancellation Requests

Because we begin preparing orders shortly after they are placed, requests for modifications should be submitted as soon as possible.

If you need to:

• Update your shipping address
• Correct customer information
• Cancel your order

please contact us within 12 hours of placing your order.

Customer Support

Email: service@greenislandnz.com

After an order has entered fulfillment, changes or cancellations may no longer be available.

6. Damaged or Missing Shipments

Your satisfaction is important to us, and we'll gladly assist if something goes wrong during delivery.

Damaged Products

If your order arrives damaged, please email us within 72 hours after delivery and include clear photographs of both the product and the packaging.

After review, we'll arrange an appropriate resolution as quickly as possible.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit, we'll work with you to provide a replacement whenever applicable.

Need Assistance?

If you have any questions regarding shipping, delivery status, or your order, our customer support team is always happy to help.

Mi Casa Furniture

107 S Western Ave

Los Angeles, CA 90004

United States

Phone

+1 (213) 381-3060

Email

service@greenislandnz.com

Thank you for choosing greenislandnz™. We appreciate the opportunity to serve you and look forward to delivering products that make your kitchen more enjoyable every day.