At greenislandnz™, customer satisfaction is our priority. If your purchase doesn't meet your expectations, we're here to help. This policy explains the conditions for returns, exchanges, and refunds so you can shop with confidence.

1. Return Window

Most products purchased from greenislandnz™ may be returned within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must:

• Be unused and in its original condition
• Include all original packaging, accessories, and documentation (if applicable)
• Show no signs of damage caused by misuse
• Be accompanied by proof of purchase or your order confirmation

Returns that do not meet these conditions may not be eligible for a refund.

2. Requesting a Return

Before sending any product back, please contact our customer support team.

Email: service@greenislandnz.com

Once your request has been reviewed and approved, we'll provide detailed return instructions, including the appropriate return shipping information when applicable.

Please Note

Packages returned without prior authorization cannot be accepted or processed.

3. Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive:

• A damaged item
• A defective product
• An incorrect item
• An item with missing components

please contact us promptly and include clear photographs of the issue.

We'll evaluate your request and work toward an appropriate solution as quickly as possible.

4. Items That Cannot Be Returned

For hygiene, safety, or legal reasons, certain products are not eligible for return.

These may include:

• Perishable products
• Customized or personalized items
• Personal care or hygiene products
• Hazardous materials or regulated substances

Additionally, we cannot accept returns for:

• Gift cards
• Clearance or final-sale merchandise

If you're unsure whether your purchase qualifies, please contact us before submitting a return request.

5. Product Exchanges

If you would like a different item, color, or model, the simplest option is to request a return for the original purchase (if eligible) and place a new order for the desired product once your return has been approved.

This helps ensure the fastest possible processing.

6. European Union Customers

For orders delivered to countries within the European Union, customers may have the legal right to withdraw from their purchase within 14 days of receiving the goods.

To qualify:

• Products must remain unused
• Original packaging should be retained
• Proof of purchase must be provided

This statutory right applies where required by applicable consumer protection laws.

7. Refund Processing

After your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved:

• The refund will be issued to your original payment method.
• Processing generally takes up to 10 business days after approval.

Depending on your bank or card provider, additional time may be required before the funds appear in your account.

If you haven't received your refund within 15 business days after approval, please contact our support team.

8. Return Shipping Information

Return shipping instructions will be provided only after your return request has been authorized by our customer service team.

Please do not send products back without receiving return approval, as unauthorized returns may experience delays or be refused.

Need Assistance?

If you have any questions regarding returns, exchanges, refunds, or your order, we're always happy to help.

Mi Casa Furniture

107 S Western Ave

Los Angeles, CA 90004

United States

Phone

+1 (213) 381-3060

Email

service@greenislandnz.com

Thank you for choosing greenislandnz™. We truly appreciate your trust and remain committed to providing premium products along with dependable customer support.